Resell Scan

Get in touch

Have questions, feedback, or need help? We are here for you.

Email

Email us directly for support, questions, or feedback.

joe@passpad.de

Address

Our location in Germany for all postal requests.

Herr Rick Hoffmann und Herr Joe Hoffmann GbR
Rostocker Straße 11
18069 Lambrechtshagen
Germany

Discord support

Join our Discord server for quick help, community exchange, and updates.

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Frequently asked questions

Before contacting us, feel free to check our FAQ or use search in our Discord server.

Subscriptions & payment

Questions about token packs, Stripe payments, and billing

AI & image analysis

Help with Product recognition and background removal

Collections & export

Managing your Listing data and export functions

Technical issues

Bugs, performance issues, and browser compatibility

We usually respond within 24 hours

For urgent questions, use our Discord server for a faster response.